Defined term
Service Level Agreement
Service Level Agreement: (SLA) Defines the specific responsibilities of the service provider and sets the customer expectations.
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Definition
(SLA) Defines the specific responsibilities of the service provider and sets the customer expectations.
Alternative Definitions
- Definition 2
Defines the specific responsibilities of the service provider and sets the customer expectations. (CNSSI-4009) (NISTIR)
Sources
1
Committee on National Security Systems Glossary CNSSI 4009-2015
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The Cyber Glossary
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